Refund

The refund policy for Chat Translation paid plans varies depending on the platform where the subscription was initiated (payment made). Payments made via Web Browser follow Chat Translation's internal policy, while payments made via Mobile follow the respective iOS/Android store policies.

Payments via Web Browser

• How to apply for a refund: Log in > Workspace > Plan Management > Current Plan > Click the [Refund] button.

• Full refunds are only available in the following cases:

  1. Cancellations made within 7 days of payment with no service usage history. (Excluding cases restricted by relevant laws such as the Electronic Commerce Act).

  2. Unfair charges due to system errors (e.g., duplicate payments).

  3. Termination within 14 days of the initial subscription, provided that service usage (e.g., Online Meeting time) remains within the limits of the Free Plan.

• Partial Refunds: If the termination occurs after 14 days from the subscription start date, the refund will be issued after deducting the amount for the days used (including the initial 14 days) plus a cancellation fee equivalent to 10% of the remaining balance.

• Processing Time: Refunds take 3–10 business days. For inquiries or appeals, please contact us at [e-mail] or via 'Submit a request'.

Payments via iOS (Apple App Store)

• Refunds follow Apple App Store policies. Please refer to the Apple Support page.

  1. Request a refund for apps or content that you bought from Apple

Payments via Android (Google Play Store)

• Refunds follow Google Play Store policies. Please refer to the Google Play Help Center.

  1. Request a refund on Google Play

  2. Learn about Google Play refund policies

  3. Refund policies for apps, games, and in-app purchases (including subscriptions) in EEA countries and the UK